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曾經有不齊件的朋友,請看此貼^^

引用:
原帖由 pig_head_king 於 2008-2-14 23:00 發表
其實lego公司會再收錢的嗎?因我收到它的即時電郵回覆稱:

"...........................We will email again to let you know what the
cost will be and how to pay.
Once your payment is received your pieces wil ...
Lost part(s) should be paid for, but replacement of the defected part or missing part(from new set) is free of charge.




A cat lover from the Dark Side.

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引用:
原帖由 kaka1987 於 2008-10-29 09:30 發表
i have an experience that i bought a license product( star war), they got problem on the printing of the face of minifig,
then i sent them the e-mail they tell me that due to their contract to lucas f ...
I regret to hear your experience. Previously, LEGO.com will replace the wrong head of 7665 free of question. Your experience is new to us, can you show us the picture of the defected head?

BTW, which company you contacted, LEGO.com or LEGO HK? I think you should try both to seek help....
A cat lover from the Dark Side.

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Your can write a complain letter thru the customer service. I have complaint and received a replacement instruction.
A cat lover from the Dark Side.

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